Job Description :
We''re seeking a talented CRM Business Analyst to join our growing team in our Pittsburgh, PA Headquarters. The CRM Business Analyst will have responsibilities to work with users, technical developers and other key stakeholders to develop Microsoft CRM Solutions around Evoqua’s Sales and Operations Team – the backbone of our nearly 1B dollar Services Organization. Key responsibilities include driving CRM strategies while working with Sales Operations Team, and other internal stakeholder groups and managing the operations of the current CRM environment; Developing and implementing technical designs to solve complex business problems – leveraging CRM, SAP and other technologies where appropriate and acting as a single-point-of-contact translating Business Requirements into Functional and Technical Specifications.
Job Description:
Work with the Sales Operations team to develop an application roadmap that is aligned with business strategy and product roadmaps
Work with business process owners to understand the business need and develop technical solutions that integrate existing and future functionality
Gather, analyze, and define stakeholder requirements for internal business systems and lead the creation of requirements documentation, test plan and training documentation creation
Lead offshore CRM team for execution of both operations and project work including: providing a technical escalation point, best practice guidance and in developing innovative solutions to complex problems.
Decompose high-level business and user requirements into functional requirements specified in an appropriate level of detail for development teams
Negotiate, facilitate, and communicate expectations between the business stakeholders and the development community; manage to those expectations
Establish a QA competency for CRM system changes including: System Testing, Regression Testing, Performance Testing, etc
Communicate with and train key stakeholders to ensure successful adoption of the defined solution
Requirements:
5+ years of Systems Analysis experience (MS Dynamics CRM) required.
A Bachelor''s Degree in Information Technology or related field
Experience working with Microsoft’s Field Service Module
Experience as a team lead or architect
Strong experience with Global Deployments and Rollouts