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HelpDesk Analyst
Austin, TX
Austin
TX
78785
Date
: Jun-06-19
2019-06-06
2020-06-05
HelpDesk Analyst
Austin, TX
Jun-06-19
Work Authorization
US Citizen
GC
H1B
GC EAD, TN EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
3 Months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
Third Party OK
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
Technical support, Microcomputer/Microcomputer hardware, LAN/WAN, Peripheral equipment
Preferred Skills
:
Public sector (federal, state or local government)
Domain
:
IT/Software, Government
Work Authorization
US Citizen
GC
GC EAD, TN EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
3 Months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
Third Party OK
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
Technical support, Microcomputer/Microcomputer hardware, LAN/WAN, Peripheral equipment
Preferred Skills
:
Public sector (federal, state or local government)
Domain
:
IT/Software, Government
Bansar Technologies Inc
Austin, TX
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
DirectClient: Texas Parks and Wildlife Department (TPWD)
Solicitation#80219ITHD
Title: HelpDesk Analyst
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: Until 5/31/2020 with possible extension
Rate: $30/hr on W2 all inclusive(without any benefits) or $35/hr on C-C/1099 all inclusive
Last date for submission: June 14, 2019 (2.00 PM-CST)
Job Description:
This position is responsible for working at the Agency Help Desk. Receives calls for assistance relating to the utilization of computer equipment and software. Provides moderately complex Level-I system support, problem analysis and resolutions in support of the Agency’s Local Area Network (LAN), Wide Area Network (WAN), Agency custom applications and stand-alone microcomputers. Provides technical assistance in the administration of agency standard Windows operating systems, applications software, hardware, telecommunications and networking environments. Installs and configures agency standard software applications. Applies and configures hardware and software upgrades to agency microcomputers. Logs, tracks and resolves problem calls utilizing the Remedy Help Desk Software Package. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
II. WORKER SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Skills/Experience
2 Skill in delivering excellent Level-I technical support; knowledge of microcomputer architecture and design
2 Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2 Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2 Skill in providing quality customer service in a courteous and professional manner
2 Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2 Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2 Experience providing phone-based support in a call center or help desk environment
Client :
TPWD
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