Job Description :
Web Content Coordinator (SECRET Clearance Required) (H1 TRANSFERS ALSO ACCEPTED ONLY ON W2)
City: Washington, District of Columbia, United States


Edit, maintain and publish content for the directorate’s visa-related potions of both the CA internet site (, and the unclassified intranet site (CAWeb), based on input of internal stakeholders and needs of external audiences.
Provide technical editing (including proofreading, grammar, and punctuation) to website content.
Carry out quality assurance checks on website content.
Liaise with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.
Track and report on all site metrics.
Monitor customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.
Conduct periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.
Identify and post relevant VO cables to internal and external websites.
Coordinate with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.
Consolidate information and obtain clearance/approval for content changes, and then update content through the CMS.
Assist on web policy matters. Interpret and apply policy to work products.
Utilize proprietary consular systems such as the Consular Consolidated Database (CCD
Evaluate business processes and work flows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.
Bachelor’s degree, and;
One- to two years of specialized experience as a website content specialist, or similar role, engaged in website content modifications and implementation of digital enhancements within a web-based content management system. Must have experience with Drupal, WordPress, or Adobe AEM. Further specific training will be provided on Adobe AEM by the customer.
One year experience with Google Analytics and ForeSee (or other survey sampling tool Google Analytics training shall be available for specific use within a Federal government setting.
Three years of experience utilizing a variety of office software, specifically: MS Word, PowerPoint, Excel, and Outlook.
One-two years experience with web-based technologies, including Photoshop, Illustrator, basic HTML, and/or other design-related applications.
One to three years of experience with Microsoft SharePoint.
A self-starter with an ability to work independently and as a member of the team to effectively interact with personnel at all levels.
Excellent proofreading and technical skills, with an excellent grasp of English grammar, spelling, and punctuation.
Ability to effectively and politely interface with public.
Excellent customer service skills
Ability to interpret and apply regulatory and policy material.
Ability to juggle multiple projects in a fast-paced, deadline-driven environment.
Web Content Management Systems