Wise Skulls
Burbank, CA
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Job Description :
Title: WalkMe Specialist 
Location: Santa Clara Valley, CA (Hybrid)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD: 
  • Minimum Years of Experience: 8+ Years
  • Partner with training team to develop and implement WalkMe content on Salesforce
  • Collaborate with cross-functional teams to identify user needs, design solutions, and optimize the user experience
  • Conduct quality assurance testing to ensure content is functioning correctly and effectively
  • Manage and update WalkMe content on an ongoing basis to ensure accuracy and relevancy in alignment with Salesforce Releases
  • Manage backlog for WalkMe development
  • Track and analyze user engagement data to identify areas for change management
  • Provide training and support to end-users and stakeholders on WalkMe content and functionality
Qualifications:
  • Understanding of web-based technology such as HTML and JavaScript to help embed the WalkMe solution to the correct HTML elements on the page
  • Experience in business analysis and process improvement, with a focus on driving user adoption and engagement
  • Change management experience — specifically delivering and managing training programs end-to-end
  • Experience implementing WalkMe into SAP and other tools
  • Knowledge of software development and organizational change management methodologies, project management principles, and agile practices
  • Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants
  • Experience in developing and maintaining WalkMe content and training and supporting end-users on WalkMe content and functionality
  • WalkMe certification (recommended)


Client : To be disclosed
             

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