Job Description :
  • Hands-on experience with Cisco VoIP systems and applications
    • Cisco Call Manager
    • Cisco Unity Voice Mail
    • Cisco PCCE (ACD, Auto attendant, Contact Center)
    • Cisco Jabbar Softphone
  • Responsible for configuration, installation, maintenance, and troubleshooting VoIP systems and network
  • Provides planning, implementation, and operational activities for phones, switches, gateways, and servers
  • Provides advance level programming and technical support of voice hardware, software, and applications
  • Working knowledge of ServiceNow for work assignments and ticket queue management
  • Resolve daily voice and network issues
  • Support customer telephone move, add, change and repair requests that includes creating/deleting accounts, name changes, password resets, etc.
  • Training staff on softphone configurations
  • Experience working with circuit providers resolving cases of trouble
  • Working knowledge of networking technologies that includes WAN, LAN, Switches, and Routers
  • Working knowledge of voice tools and analytics (i.e. packet capture, SolarWinds, UC Analytics, Office Watch CDR, SecureCRT, Telemate, etc.)
  • Experience with MS Teams and SharePoint

This is a 100% Onsite position sitting in Sacramento, California

Required Skills : -VoIP Engineer Background -Cisco VoIP -Cisco Call Manager -Cisco Unity Voicemail -ServiceNow/ticketing experience
Basic Qualification :
Additional Skills :
Background Check :Yes
Notes :100% Onsite in Sacramento, California
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :No
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Administration/Support
Master Job Title :Net/Sys Eng: Cisco
Branch Code :East Bay

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