Contact Center Application Admin is responsible for supporting the existing on-premise Avaya voice infrastructure, Oracle SBC, Cisco gateway routers and additional 3rd party applications. Troubleshooting platform outages, directing vendor focus, and working with call flow traffic. Provide operational expertise and oversight for multiple systems. Requires the ability to develop relationships, work well with both internal business clients and other IT technical departments and groups.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
QUALIFICATIONS
Minimum
Preferred