Job Description :

Position: Voice Infrastructure Engineer

Location: Remote

Duration: 12 months

Job Description:

The Voice Infrastructure Engineer supports the IT infrastructure solutions to resolve business problems in alignment with the enterprise architecture direction and standards. The Voice Infrastructure Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors and platforms.
The Voice Infrastructure Engineer performs technical solution planning and implementation of identified resolutions and supports specifications for new IT infrastructure products and solutions. Provides recommended solutions for moderately complex to complex issues regarding technical approach for project components, and resolutions to infrastructure service issues.
Required Qualifications

  • Bachelor's degree
  • 6+ years of voice technical infrastructure experience supporting a large enterprise Contact Center environment
  • Experience integrating and supporting new technologies with existing technologies.
  • Experience implementing technologies with enterprise-wide impact, following change management processes for implementation
  • Advanced experience configuring and supporting Oracle Session Boarder Controllers and all related components including session routers, Enterprise Operations Management tools
  • Advanced experience pulling, interpreting, and identifying voice quality issues as found in call ladders, Splunk or Avaya MST trace data
  • Advanced experience with supporting an Avaya release 8 infrastructure
  • Advanced experience with troubleshooting telephony and network environments
  • Experience with Cisco Call Manager
  • Experience with call flow management applications for Cisco and Avaya
  • Experience with creating/maintaining/following operational documentation/procedures

Preferred Qualifications

  • Experience with Prognosis monitoring tools
  • Master's Degree in a Technical Field
Kevin Kristoff
Sr. Talent Acquisition Specialist
Phone: 443-832-6103
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151

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