Job Title: Video Operations - Associate
Job ID: 37400
Location: Mission, KS 66202
Duration: 36 Months with possible extensions
Interview Process: Phone/WebEx
Number of Positions: 2
Candidate required to be a U.S. Citizen or U.S. National
*** Local candidates only, as this is an onsite position (remote is NOT an option).
*** Flexible hours required. OT will be rare and will need to be pre-approved. Candidate must be able to work any shift (Day, Mid, Night, Weekdays, Weekends) assigned at any given time with minimum notice based on needs of the business.
*** Days and hours are subject to change. They can be moved at anytime to cover other shifts and different days as well. We have 8 hour and 10-hour days. Days can start around 6 and 8am. Mids can start between 12pm and 4pm. Nights can start between 8pm and 11pm. Days need to be flexible. Being an operations team, I cannot hire for a specific shift. However, these two positions will probably fill a mid and a night shift.
*** Note: We staff all holidays throughout the year.
Required Skills:
Video Operations – Associate:
ServiceNow/MoogSoft/Prometheus/Grafana:
Providing a live channel video/ad insertion and video-on-demand (VOD) services in on premises/Cloud-based environments:
Kubernetes/BitBucket/GIT:
Unix/Linux:
Azure:
Agile/Scrum:
Top 5 Skills / Additional Job Posting Description Details *
o Familiarity in configuration and optimization of a diversity of toolsets to maintain and improve services (ServiceNow, MoogSoft, Prometheus Grafana)
o 5+ years of experience with technologies associated with providing a live channel video, ad insertion and video-on-demand (VOD) services in on premises or cloud-based environments
o Provide support to the on-air operations environment with monitor and control (M&C) to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast servers, applications, and software
JOB DESCRIPTION:
• Put the end-user experience at the core of the team's focus and continually drive to measure and improve it
• Provide support to the on-air operations environment with monitor and control (M&C) to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast servers, applications, and software
• Assist with system testing and validation of monitoring and control maintenance
• Assist with projects including the planning, implementation, procedures, documentation, installation, and training of staff as needed
• Take ownership of issues affecting the service regardless of functional area or organizational boundary
• Be adaptable, expect change and keep both skills and mindset current to respond to the demands of the business
• Leverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the team
• BS/BA in a technology related field is preferred
• Familiarity with Kubernetes, BitBucket/GIT, Unix/Linux, Azure and agile/scrum methodologies with strong scripting and automation skills
Roles & Responsibilities:
While monitoring, also responsible for operating automation platforms and collaborating with employees and out of country vendors (production groups) to oversee a broadcast, using various computer applications to configure all live SD and HD signals for any impairments. What is supported:
1) Develop an understanding in areas of specialization in video broadcast software & hardware systems. Resolve wide ranges of issues in high pressure circumstances at times collaborating with other groups and departments.
2) Troubleshoot problems using data analysis and evaluation of identifiable factors in compression, conditional access, and master control. Must have a general understanding of broadcast signal flow.
3) Understands incident management and escalation workflows to accurately inform a general group and or groups with detailed information of issue.
4) Producing reports that capture data needed for continuous improvement of organization, team, and group. Support areas include quickly troubleshooting, perform rudimentary or intermediate restorative actions, or escalation towards prompt restoral of services. Able to identify issues affecting the health of the broadcast. Requires a growing knowledge of traffic, automation, scheduling, guide, conditional access, process workflows and system interfaces unique to every platform utilized in the broadcast. Must be able to communicate with precise, detailed information to other team members and groups. Develops a strong working relationship with other team members and groups both internal and external in a 24/7 broadcast operation.