Job Description :

Roles and responsibilities:

·  The candidate should have at least 2 years of experience in supporting the Veeva Vault application.

·  Prefer candidates who are certified in Veeva Vault Administration.

·  Experience in Veeva Vault RIM and lifecycle domain will be an added advantage.

·  The candidate should have good knowledge of the ITIL support process.

·  Should have good communication skills.

Job Description:

·  Provide L2/L3 support for Veeva Vault RIM application.

·  L2 support will mainly include handling the end-user issues in Veeva and L3 will include Veeva administration and configuration.

·  Handle configuration change requests on lifecycles workflows security settings objects document types/subtypes etc.

·  Work with the vendor for any major issues/bugs in the application.

·  Coordinate with vendor for Veeva product releases.

·  Should understand the integrations well and work with the integrated teams for any issues.

·  Since it is a 24/7 project candidate should be flexible


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