Job Description :
Role: Veeva Senior Developer

Location: Wilmington, DE

Duration: 3 months


Technical expertise on salesforce.com and/or Veeva, understanding of the use of salesforce automation and business processes

Possess domain knowledge on e-detailing engagements

Strong communication skills, able to translate technical concepts to non-technical terms and stakeholders.

Configuration and administration of Veeva Commercial suite (CRM, CLM, Vault PromoMats, Approved Email, Events Management)

Hands-on admin experience with Veeva Commercial suite (CRM, Vault PromoMats) or Salesforce.com must also understand integration capabilities across the products in the suite and base salesforce.com functionality

Provide consultation to agencies on content development improvements and potential problems based on platform standards and limitations

Experience working with CLM content (Veeva CLM and Veeva Approved Email)

Perform liaison role with creative and production agencies for the creation of iDetailing Veeva CLM content

Provide business analysis and direction on Veeva CLM platform

Provide business analysis services and SME guidance to confirm content/email readiness and coordinate releases of content/email in the Veeva CLM platform

Experience working with a Marketing brand teams, creative agencies and coordinate the release of CLM content (iCVA, Veeva Approved Email, Veeva Engage and Veeva Events emails)

o Stage CLM content for reviews, migrating from Sandbox to UAT and apply reviewer groups.

o Create new Veeva accounts within customer sandbox for creative agencies and brand managers.

o Create requests for pilot groups (under 20 users) as needed.

o Provide support to reviewers and Brand Teams with navigating between sandbox environments.

o Provide guidance to questions referred by the help desk from sales field users.

Coordinate and manage Veeva CLM user maintenance

Run a Veeva content and email report, monthly, which lists associated groups, their brand content and emails.

Experience working with Brand Teams and creative agencies to develop assets which will draw attendees to the booth for conference panels.

To provide support to Brand teams for new capability development in CLM platform and also help them to guide new on-boarded creative agencies.

To assist the brand team and creative agency with the PromoMats work flow for the approval of CLM content and email.

Respond to questions from the creative agencies about CLM standards/guidelines. Veeva CLM admin certification is plus.

Troubleshoot content issues with Veeva or Fingertip Formulary access data

Provide support to the creative agencies and content production vendors in the creation of content by answering questions regarding content, email updates and standards for Veeva.

Communicate agency requests for custom fields or Veeva configuration changes to the client IT team

Work to develop and improve existing processes for communication, tracking, and documentation

Inform creative of changes to CLM processes, functionality, configurations and standards associated with Veeva CLM contents.

A minimum of 5+ years IT experience in pharmaceutical, medical device or related industries. Veeva CLM admin certification is plus.

A minimum of 5-8 years relevant administrative and technical configuration experience with Veeva or Salesforce.com