Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
2 Submittals - Competitive pay based on experience
.* local candidates strongly preferred
* interviews will be conducted ONSITE, NO exceptions
* candidates MUST be able to work ONSITE 100%
VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
DUTIES AND RESPONSIBILITIES:
Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.
Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)
Manages and monitors customer IT issues using helpdesk tools ? ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
Troubleshoot software and hardware problems and enhances the level of direct services to field staff
Install, maintain, and assist in testing and upgrading of new and existing hardware and software
Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products
REQUIRED EXPERIENCE & SKILLS
?Strong customer service skills with a Customer First attitude
?Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
?Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
?Excellent research and investigative skills
?Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking
?Experience in working with help request tracking and reporting tools
?Knowledge of IT concepts and trends and new technologies
?Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
?Ability to communicate effectively orally and in writing with individuals and groups
?Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
Customer service professional with a great attitude.
Required
3
Years
Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc.
Required
3
Years
Hands on experience in a variety of ticketing/tracking tools related to IT Support.
Required
3
Years
Ability to perform root cause analysis and create documentation related to the cause and remedy.
Required
3
Years
Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc.
Desired
3
Years
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.