Job Description :

Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.

·         Resolve incidents and problems associated with EUC equipment 

·         Installing, upgrading, and migrating to Windows 7/10 

·         Experience dealing with Citrix Receiver and Citrix Published Desktops

·         Excellent communication when dealing with Clinical end users – must be able to translate technical details to layman’s terms

·         Ability to work in a fast-paced clinical environment and understand the criticality of the work being performed as it pertains to patient care

·         Ability to clearly articulate any issues encountered to Level 2 and 3 infrastructure and network teams during implementation

·         Ability to adapt easily to changes in plans with possible overnight and weekend work schedules


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