Job Description :

MANDATORY SKILLS/EXPERIENCE

  • 4 years of experience in user research, service design and/or UX design (or related fields) during which time candidate had demonstrated experience independently planning, recruiting for, conducting, and synthesizing user research sessions and/or service design efforts
  • Deep understanding of service design principles, practices, and methods
  • Understanding of user research principles and benefits
  • Understanding of product development methodology, frameworks, and principles 
  • Some skill in UX software including Figma
  • Data and evidence-driven decision making
  • Some knowledge of modern technology, including cloud technology, architecture, agile delivery methods and software practices
  • Ability to guide design decisions in complex service areas, helping stakeholder see opportunities and leading process change and plotting a path forward
  • Ability to understand technical complexity and risks, run collaborative design activities, influence senior leaders and others.
  • Ability to help services build and deliver on transformation vision 

     

     

             

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