Position: End User Support Technician (Desktop and laptop hardware troubleshooting )
Location: Tustin, California- Onsite
Duration: 12 +months contract with possible extension
Roles and Responsibilities are mentioned below
3.1.1 Services Included
3.1.2 Hardware Support
Desktop and laptop hardware troubleshooting and repair
Diagnosis and resolution of hardware-related issues
Component replacement and system optimization
Preventive maintenance activities
3.1.3 Software Support
Software installation, updates, and configuration
Operating system troubleshooting and maintenance
Application installation and support
3.1.4 Mobile Device Management
iPhone device support and troubleshooting
Android device support and troubleshooting
Mobile application installation and configuration
Basic mobile device security management
3.1.5 Communication Systems Support
VoIP Phone Support (Basic End User Support)
Phone system troubleshooting and configuration
User training on phone system features
3.1.6 Audio Visual Equipment Support
AV Equipment Support (Basic End User Support)
Conference room technology troubleshooting
Projector, display, and audio system support
3.1.7 Network and Connectivity
Network connectivity issues resolution
Basic network troubleshooting
Wi-Fi connectivity support
Internet access problem resolution
3.1.8 User Account Management
Password resets and account management
User account creation and modification
Access control and permissions management
Active Directory basic administration
3.1.9 Application and Email Support
Email system support and troubleshooting
Business application support
User training on software applications
Integration and compatibility issue resolution
3.1.10 Security and Training
Basic security awareness training
Implementation of security best practices
User education on cybersecurity threats
Incident response support 3.1.11 Physical Requirements
Ability to move equipment between storage locations
Physical capability to lift up to 30 pounds
Equipment setup and relocation services
3.1.12 On-Site Support
On-site technical support as required
Face-to-face troubleshooting and assistance
Physical equipment inspection and repair
Minimum Requirements
Minimum 2 years experience in IT end user support
Experience supporting municipal agencies and public safety services (police)
Experience with Microsoft Windows environments
Mobile device management experience
VoIP system experience
Valid business license and insurance coverage
Preferred Qualifications
Microsoft Certified Professional (MCP) or equivalent
CompTIA A+
Experience with JITBIT Help Desk or similar ticketing systems
Local presence and support capabilities
References from similar engagements
Staffing Requirements
Dedicated technician assigned to this contract
Backup coverage for absences and vacations
Appropriate background checks and security clearances
Professional appearance and communication skills