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End User Support Lead
Fort McMurray, Alberta
Fort McMurray
Alberta
t9h4t1
Date
: Feb-14-21
2021-02-14
2022-02-04
End User Support Lead
Fort McMurray, Alberta
Feb-14-21
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
USD 40 / Hourly / C2C - Own Corp
Duration
:
contract
Sp. Area
:
QA, Testing Automation
Sp. Skills
:
Security; Penetration Testing
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Ticketing, support, HELPDESK, Hardware, IT, ensuser
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
USD 40 / Hourly / C2C - Own Corp
Duration
:
contract
Sp. Area
:
QA, Testing Automation
Sp. Skills
:
Security; Penetration Testing
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Ticketing, support, HELPDESK, Hardware, IT, ensuser
Preferred Skills
:
Domain
:
IT/Software
VdartInc
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Description As an End User Support Technician with Minimum of 5 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes Break-fix support for Laptop, desktop, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System, base load software, MS Office suite and other business application Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries Support for the Mobility devices (IOS/iPhone/IPads) VIP and home-based office (HBO) user support Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform managed print service invoicing/meter read/polling report verification Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis Desired Skillsets Strong understanding of Client based Operating Systems Strong ticketing system experience Proficient understanding of level 1 Helpdesk services Strong understanding of end user hardware Strong knowledge of client based applications Proficient with common network protocols (TCP/IP) for device connectivity issues Excellent communication skills (English & Local language) Excellent customer engagement and customer service skills Strong desire to help, share, and assist others Excellent analytical skills, Work Ethic and Problem-solving skills Basic Safety knowledge in order to assist users with ergonomic equipment Ability to lift heavy equipment's within stockroom Customer experience - CSAT focused with Customer is #1 Attitude Professional and courteous and Ability and patience to work in a high dense client environment Flexible for travelling to remote sites/Colocations Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
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