Job Description :
Title: User Experience Researcher Location: Mississauga, ON Job Type: FTE Job Description: As a User Experience Researcher (UXR) you will focus on people to gain a deep understanding of their needs, pain points, context and environments to validate existing processes and/or inform future processes based on new insights. The UXR will need to partner and maintain a close collaboration with business analysts, UX designers, other UX researchers, product owners and product managers throughout the product life cycle. Responsibilities: Conduct research to understand people, process, data and technology across the safety domain. Plan, lead, facilitate, analyze and report on various user experience research initiatives. Capture users' needs, motivations, behaviors, etc with a variety of qualitative and quantitative methods with field and remote research, ethnographic studies, contextual inquiry and survey design. Translate research findings into meaningful personas, journey maps and usage scenarios to inform requirements and business process. Provide actionable insights for concept iteration with a variety of formative and summative usability evaluations such as usability testing, heuristic evaluations, system usability scale (SUS), etc. Establish baseline metrics and periodically track and highlight them throughout the product lifecycle for various initiatives. Qualifications: Advanced degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Anthropology, or other related fields. 5+ years of experience driving user experience research in healthcare domains preferably biotechnology, pharmaceuticals or medical devices. Adept in behavioral data collection and analysis. Experience with HCD in agile environments. Proficient in communicating research outcomes across diverse audiences and various levels of the organization.