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Telephony Engineer
Location : Remote
Duration : 6+ months
NEED EXCELLENT COM SKILLS
Role Requirements Essential
• Extensive working knowledge of a range of Enterprise Voice technologies and UCC platforms including:
o Cisco UCC (Advantageous: CCNP Collaboration or CCIE Collaboration)
o Microsoft Teams Enterprise Voice (Advantageous: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate or Microsoft 365 Certified: Teams Voice Engineer Expert)
o Nortel, Avaya & Mitel systems o Analog devices, wall fields/boards, ATA's, PSTN, ISDN
o Cloud/Hosted PBX Solutions
• Good understanding of Session Border Controllers and SIP Trunking configurations and best practice
• Understanding of telephony design and call routing / control protocols such as SIP, RTP, G.711, T.38, T1 / PRI, FXO / FXS, CAS POTS, and Caller ID
• Good working knowledge of network communications including TCP/IP, subnetting, routing and switching, firewalls, LAN, VLAN, WAN. In particular, an expert level knowledge of QoS management and the prioritisation of UDP/SIP traffic.
• Experience of working at a global scale and an understanding of regional differences in communications technologies and standards.
• Able to troubleshoot SIP interoperability issues between the VOIP services using tools such as Wireshark.
• Ability to understand key concepts and communicate clearly and concisely, including technical details and processes.
• Capable of creating technology roadmaps based on strategy inputs.
• Ability to carry out requirements analysis and create requirements documentation and drawings using Word, Excel, PowerPoint, and Visio.
• Experience in providing analytics expertise to Operations teams in support of problem resolution.
• Experience of developing, maintaining, and updating general and controlled documentation systems.