Job Description :

Hope you are doing well !!

We have requirement for Service Transition Manager role at Philadelphia, PA Location. So please find the JD below and share me the updated Resume.

Role Name: Service Transition Manager
Location: Philadelphia, PA
Experience: 8 Years

Responsible for evaluating initiatives to determine appropriate Release Readiness aspects required based on the nature of initiative to prepare Business, IT, and external entities be prepared of the change or new capability being rolled out
Responsible for partnering with Program Leads, Project Managers, Business Analysts and Software Technical Leads to understand the capabilities, benefits, expected business process change, and software capabilities being rolled out to help define operational model or updates to existing operational model
Responsible for working with Group IT’s Production Services and Software Maintenance teams to identify the required artifacts including job aids for effective monitoring, assessing, troubleshoot and maintenance of software systems in production
Responsible for developing a support manual that can be used as a guidelines for Quickly identifying the software and infrastructure components involved in the flow for each functionality, troubleshooting issues, engagement approach for various teams and their SLA’s
Responsible for working with Software Technical Leads, Solution Architects, and Solution Subject Matters to identify opportunities to improve operational and supportability model as part of continuous improvement and maturing Group’s Production Operation function
Responsible for planning, resourcing, and facilitating demonstration of capabilities and software as well as ensuring proper knowledge transfer of new software and operational model to Group IT’s Production Services and Software Maintenance teams
Responsible for partnering with Production Services to monitor the stability and performance of production environment after major releases and provides insight to future releases for any improvement opportunities
Partner with Business team to identify the training and communication needs and tracks them to the closure
Monitors post production operations to refine and improve the Release Readiness processes
Facilitates project gating process and tracks completion of all required deliverables for Release Readiness
Responsible for developing and managing the Release Readiness activities in Agile SAFe tools (preferably CA Rally)

Looking forward to work with you

Similar Jobs you may be interested in ..