ShiftCode Analytics Inc.
Tampa, FL
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Job Description :

Application Support Engineer
Long Term Contract
Location: Cincinnati, OH (Hybrid Role)
Schedule: 2 – 3 days onsite per week
 

  • Great communication skills are HUGE for this role
  • Relocation is not an option for this role. Qualified candidates must live within 45 minutes of Cincinnati, OH


Minimum Knowledge, Skills and Abilities Required:

  • Minimum 8-10 years' experience administering and providing all aspects of application support and service delivery including incident, availability, and especially performance monitoring, with knowledge regarding incident resolution, problem root cause analysis / resolution, and capacity planning.
  • Significant Experience using Dynatrace and Splunk with an understanding of Dynatrace and Splunk alerting, monitoring, and problem analysis.
  • Experience supporting application environments using web servers (Client or Apache), application servers (WebSphere or Tomcat) on AIX or Linux
  • Experience scripting / automating administrative tasks and configuration such as with the WebSphere WSADMIN utility, languages such as Jython / Python, and/or Unix shell is a plus
  • Experience with GitHub and/or Jenkins is a plus
  • Strong background in all aspects of IT support for enterprise-scale, digital/web applications, ideally in Agile and ITIL environments


Essential Duties & Responsibilities:

  • Establish monitoring strategies, create monitors, and create monitoring dashboards using advanced concepts such as synthetic transactions and heat maps
  • Gather and analyze capacity, availability, and performance data to identify and prioritize opportunities for improved tech resiliency and monitoring
  • Make technical/architectural recommendations to increase resiliency of hosting environments to ensure availability and reliability needs are met
  • Provide Level 2 support (working closely with Level 1, Dev/Agile, and Infrastructure teams)
  • Develop a deep understanding of the IT teams, processes, and systems within Fifth Third
  • Interpret business issues and adapt priorities to maintain multiple, in-progress assignments.
             

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