Job Description :
Hi,
Hope you are doing well,

Just let me know that you are comfortable.

Salesforce Business System Analyst (BSA) with support team and SALES CLOUD experience
Chicago, IL

Interview : Phone and skype

Visa : USC, GC, GC EAD, H4, L2

Rate is DOE

Description:

Consultant MUST HAVE SUPPORT TEAM EXPERIENCE OF AN ORG BIGGER THAN 1000 SFDC Licenses.
Consultant MUST HAVE EXCELLENT EXPERIENCE IS SALES CLOUD
Preferring Certifications in Salesforce.

Our Client is looking for a Business Systems Analyst with Salesforce Administration exposure and understanding code and the debugging. Experience working tickets on an established highly integrated, high volume platform. Someone who can provide first/ second line support to US based businesses, manage and deliver resolution of agreed functional changes. Provide Case Management support working in multiple capacities including as both functionally and technically as well as with business teams in, system setup, maintenance and in the resolution of issues and delivery of enhancement requests.


Product assurance and issue supporting and release execution:

Support the Solution and the business in the prioritization of bug and enhancement requests, and ensure that business users are kept informed on progress • Work with the business on identifying the demands of the business and probe symptoms, identify problems and arrive at solutions. • Assist in the release of enhancements and bug fixes through the development and support lifecycle, ensuring an accurate and complete release process is followed, accurate release documentation is maintained, system setup and release execution • Assist and support application configuration • Provide report writing within business applications and 3rd party solutions • Effective communication skills at all levels and Active Listening Skills • Have experience working in Agile/Scrum


Experience/Knowledge/Skills:

3 years related experience in understanding Salesforce code for debugging is experience is required • Excellent knowledge working with Profiles, Permission Sets, Role Hierarchy, • Extensive experience in Salesforce so you can bring your various project work knowledge to this project • Deep integration experience with Salesforce such as SAP, IBM and/or database such as SQL/Oracle a plus • Nice to have experience with Integration Tools such as webMethods, Mulesoft, Informatica • Broad Experience across the Salesforce platform including Sales and Service Cloud • Experience with all objects: Opportunities, Activities, Tasks, Contacts and Case Object • Solid senior executive and team-level presentation, verbal and written communication, and facilitation skills; Ability to communicate with employees at all levels of the organization; Excellent interpersonal skills • Solid analytical and problem-solving skills • Strong problem solving, communication and relationship building skills • Strong collaboration skills. Works well in a team environment where team members may be distributed (not collocated • Solid multi-tasking skills - concurrent work streams and tasks • JIRA issues updated in advance of the daily scrum • Experience with testing, deploying change sets from sandbox environments, and familiarity with common software development practices • Workflow rules, assignment rules, validation rules * Ability to communicate well with multiple users in a global business • requires effective communication skills for interfacing with people at all levels inside and outside of the organization verbally and in writing • Demonstrated ability to successfully adapt to a fast-paced working environment, with multiple projects and deadlines using effective organizational and time management skills along with attention to detail. • Be self-sufficient and self-motivated • General programming in APEX knowledge a plus • Salesforce developer and administrator certifications are a plus


Sunny Kumar
Technical Recruiter
Cybertec, Inc11710 Plaza America Suite 2000Reston, VA 20190
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