tanishasystems
Boston, MA
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Job Description :
 Urgent Unix Production support role
  • NYC – 8
  • O'Fallon, MO – 46

JD:
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
 
•            Incident Resolution - Review  and resolve the Incidents arising from
o            Operation Command Center Alerts
o            Alerts from Enterprise Monitoring Operations (EM Operations).
o            OMNIBUS and Splunk Alerts
•            Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
•            Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
•            Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
•            Traffic Routing – perform traffic routing in support of infrastructure maintenance
•            Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
•            Supporting the UAT testing by the Product team and Regional customer support team.
•            Configuring application/artifacts and supporting the new customer onboarding to the platform
•            Testing the newly on boarded customer's file processing and reports delivery
•            Raise new change tickets and arrange for approvals, including CAB approvals
•            Review and approve change tickets.
•            Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
•            Work with customers on ad-hoc queries
•            Work with Development / Testing team for defect analysis (with Production simulated data)
•            Build automation scripts that reduce the number of Incidents and/or improves processes followed
•            Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
•            Participate / Initiate in War Room calls that impacts application availability or has a customer impact
 
Tools Used:
 
•            Remedy – Ticketing Tool
•            Rally (For Story and Bug Tracking)
•            Splunk and Dynatrace for Monitoring
•            WinScp (file movement/ validation)
•            Cyberark/Putty
•            Toad – Querying Tool for DB
 
Technologies:
•            Java Platforms
•            Unix OS
•            Shell scripting
 
             

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