Title: UKG Timekeeping Consultant
Location: Seattle,WA( Remote)
Start date ASAP,They will be managing an application support team (on and offshore) and be the primary client point of contact. They must have excellent communication and organization skills as well as technical skills to keep team members moving when they are stuck. So not a lot of code changes involved but they’ll need to assist in troubleshooting and root cause analysis.
The UKG Dimensions Timekeeping Lead will have the following responsibilities:
· Provides advanced-level knowledge of the UKG (legacy Kronos) Dimensions or Workforce Central system and the following modules: Timekeeper, Advanced Scheduling and Absence.
· Leads all aspects of workforce management support including configurations, modifications and troubleshooting of time, integrations, absence and advanced scheduling. Operates as the SME, provides guidance (L3) ticket support, primary client escalation point, , sets priorities,
· Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary.
· Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation.
· Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients’ operating environment based on practical experience, optimal outcomes and best practices.
-Manages communications with client executives and their business partners for issues / outages that could negatively impact business operations.
· Attends to administrative expense tracking and time keeping duties required for billing.
· Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.