Role: UI/UX Architect
Remote
Qualifications
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4–6 years of experience in service design, customer experience design, or related fields.
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Strong expertise in journey mapping, service blueprinting, and design research.
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Proficiency with tools such as Miro, Figma, Lucidchart, or equivalent for mapping and prototyping.
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Strong facilitation skills for workshops, co-creation, and client collaboration.
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Excellent communication and storytelling skills to convey complex ideas clearly.
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Experience working in a consultative role with clients or cross-functional stakeholders.
Preferred Qualifications
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Background in human-centered design, design thinking, or systems design.
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Familiarity with business process design, service operations, or organizational design.
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Experience working in industries with complex customer journeys (finance, healthcare, retail, etc.).
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Knowledge of design impact measurement and service quality metrics.
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Ability to balance customer needs with business goals in service delivery.