Job Description :
HI , Please find the below JD & let me know your response ASAP!! Role : TSS (Technology Support Services) Location : Initial Remote After COVID Union NJ Type : Contract Start/End Dates : 11/24/2020 - 2/23/2021 JOB SUMMARY & SCOPE The candidate for the TSS Sr. Analyst position will provide, under limited supervision, technical support of personal computers (PCs), printers, thin clients, wireless scanners, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Totowa warehouse. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. Will require will be based out of Port Reading NJ. This is a 2nd shift consultant position that require weekends. DUTIES & RESPONSIBILITIES Provide technical support to our NJ warehouses Maintain PCs, printers, thin clients, and servers; minimizing downtime Monitor our support call queue for new support calls and respond accordingly Troubleshoot hardware, software and LAN issues Troubleshoot and configure Motorola wireless devices Work with external vendors to resolve hardware and software issues Configure PC's for new hires Install software requested by the business Create and maintain AS400 devices descriptions Support Moves, Adds and Changes related to our warehouse environment Work with end-users to develop an understanding of the needs and uses Collaborate with other team members to resolve complex issues Update project database to keep Senior management aware of changes Create and modify support documentation as related to the warehouse infrastructure On call 24/7 support for the warehouses Maintain and support POS equipment QUALIFYING EDUCATION & EXPERIENCE BA/BS in Business or Computer Science or AA with minimum of 3 years related work experience Strong oral and written communication skills. Strong customer service skills Works well in a team environment Able to adapt in a fast paced constantly changing environment Knowledge of Motorola / Zebra Wireless infrastructure Very strong PC hardware and software troubleshooting skills Working knowledge of Windows 10 Detail oriented Note : Please share me your responses to or please call back toCST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST''s mission is to empower businesses around the world to make better, faster operational decisions.