Job Description :
DTJP00023063
MARKET TITLE: Training Coordinator Analyst
LOCATION: Remote, but based in Hopkinton, MA
ESTIMATED DURATION: 12 months plus
WORK ENVIRONMENT: dynamic young global team working remotely
SELLING POINTS: ability to work in the global team, learn and work with different cultures, variability of work scope, working with various instructors and class participants, learning opportunity and understanding new trends in Learning and development environment
TEAM INFO: Team members have the same title _ Training coordinator analyst. There are 3 employees based in Austin and the rest of the team is based in other locations and countries. (global team
WORK SCHEDULE: 8 hours a day (start & end time allows flexibility), usual start time 8-9:00 AM

Must be W2 "• Detail-oriented – able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries • Customer oriented. Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries • Experienced user of Excel & Outlook • Business communication skills both written and verbal, with appropriate sensitivity to cultural differences • Proven ability to work collaboratively across teams & at all levels of the organization • Bachelor’s Degree • Organized and able to successfully balance multiple tasks at any given time.

JD: Scheduling and arranging logistics for periodic and ad hoc training courses; Answering questions from learners & vendors via ServiceNow, and compiling survey data for classes; Guides employees with complicated issues and escalates to appropriate levels of management as necessary.

DAY TO DAY: Training coordinator manages whole class logistic: after receiving sessions demand, contacts instructors and agrees date & time of each session, sets up the session in the internal LMS, invites employees and makes sure the class has the highest possible fill rate. Training coordinator contacts instructor for any pre-work that participants take and shares it with them, also makes sure that the class delivery is smooth, records attendance to the company LMS and analyses feedback after the class. There are various courses that are scheduled, each can be in different phase of delivery, all courses are delivered virtually and are dedicated for global audience. In the same time Training coordinator consults questions and inquiries from participants = learners and contacts appropriate stakeholders to escalate particular issue.

MUST HAVES:
Detail-oriented – able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries
Customer oriented. Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries
Experienced user of Excel & Outlook
Business communication skills both written and verbal, with appropriate sensitivity to cultural differences
Proven ability to work collaboratively across teams & at all levels of the organization
Bachelor’s Degree
Organized and able to successfully balance multiple tasks at any given time