Job Description :
a) 5-7 years’ experience in TrackWise support and Development/Enhancement. Experience on upgrades beneficial.
b) execute process improvements and value additions to improve user experience.
c) Mentor L3 support personnel in troubleshooting challenges and addressing routine tickets and issues within stringent SLAs.
d) Implement configuration changes, Perform technical tasks, software installations, environment refreshes, backups, performance measurement for TrackWise application.
e) Create/modify crystal reports based on business needs.
f) Prepare test cases/scripts, execute them and coordinate with IT Quality (Computer System Validation) group for reviews and approvals.
g) Prepare and follow business documentation, work instructions, SOPs and knowledge management information for applications supported.
h) Document application changes and configuration in appropriate change control and change management systems.
i) Proactively identifying issues and come up with resolutions to improve application availability and reduce outages.