Job Description :
Local to AZ candidates only Pl local to AZ candidates apply

No C2C candidates

Location: Phoenix, AZ

Duration:6 months

Role: IT Telecomm Project Coordinator

Role and Responsibilities

Responsible for the Arizona Department of Transportation (ADOT) Information Technology Group’s (ITG) telecommunications service requests and project coordination.

Uses ticketing systems to coordinate small to medium-sized telecommunications projects (i.e., new circuits, facility and staff relocations) and service requests (i.e., new IP phones, voicemail, call center services, phone accessories, headsets, etc requests based on repeatable standards and practices.

Develops, documents and implements standard work processes.

Acts as a liaison for the agency with the state’s telecomm provider (AZNet

Obtains quotes and processes telecomm equipment orders.

Monitors service requests and projects, provides status updates and escalates as appropriate.

Provides assistance to other team members or project managers as needed.

The primary position responsibilities are accomplished within an office setting through the ticketing system, phone calls, emails and/or occasional meetings with customers. This is NOT a remote/field position with travel to the customer’s location.

Any other duties as assigned.

Qualifications and Education Requirements

Customer service principles and processes

Basic to intermediate project coordination

Telecommunications Expense Management

Incident Tracking & Problem Management Tools or Systems

Preferred Skills

Strong customer service

Excellent interpersonal, written and oral communication

Excellent problem-solving/analytical skills and attention to details

Ability to balance, prioritize and organize multiple tasks

Ability to work collaboratively in teams and across organizations

Ability to accept feedback and adjust plans accordingly