Provide AV support which includes installation, operation, and maintenance.
Components include AV control systems and fiber optics. This position will
interact on a consistent basis with: AV equipment users, unit technical
staff, contractors, and vendors
Provide AV support which includes installation, operation, and maintenance.
Components include AV control systems and fiber optics. This position will
interact on a consistent basis with: AV equipment users, unit technical
staff, contractors, and vendors. This position typically will advise and
counsel unit AV equipment users.
Job Duties include:
- Investigate and resolve intermediate level AV problems such as control
system, wiring, ground looping with
audio systems/mixing devices or digital signal processors with incorrect
setting or failures and hardware
issues.
- Differentiate between AX link, RS232 Ethernet protocols for control system
installations.
- Assist with training end users to use AV systems
- Install and maintain projectors, wiring, signal distribution amplifiers,
and AV switchers.
- Coordinate installation of equipment for new or renovated conference
rooms.
- Modify programs to ensure room functionality after equipment upgrades or
replacements.
- Assist project management, clients and key stakeholders with conversion of
AV/VTC systems. Assist control
system (such as AMX) programmers with AV/VTC integration and testing to
ensure the control system
hardware and software (source code) interoperate.
- Responsible for implementing, integrating, testing and making operational
the control and distribution systems
for all Audiovisual/Videoconferencing systems supporting the Institute.
- Monitor customer requests, analyze, repair, and document resolution
details. Monitor equipment-related
activity and movement to support successful equipment inventory quarterly.
- Provide intermediate computer support and training of users of classroom
technology. Provide computer
support (PC and Mac) to users utilizing the classroom/instructional
technology. Provide users with assistance
in working in specific applications.
Required / Desired Skills
Skill Required / Desired Amount of Experience
Bachelor's Degree in related field or equivalent combination of education
and experience Required
3 to 4 years of job related experience Required 3 Years
Preferred: (CTS), Extron Audio Visual Associate (EAVA) or Creston
Certification Desired
Preferred: experience trouble shooting/maintaining edu technology incl.
video projectors, control systems (AMX), video capture/editing Desired
Preferred: experience with IP video/conferencing, sound systems and working
knowledge of PCs and Macs Desired
Preferred: experience with Helpdesk software experience such as Remedy
and/or Numara Desired
Preferred: understanding of cable standards (eg EIA/TIA standard) and
ability to interpret cabling topologies Desired
Preferred: experience supporting videoconferencing system Desired