Role : Telecome Engineer/Manager
Location : Palo Alto, CA
Senior member of the Unified Communications team educating and leading the team in learning new technologies via cross training and mentoring
Serve as primary backup to Unified Communications Manager while on PTO, traveling and meeting conflicts
Keeps up with technology trends, research technologies for the new hospital, recommends specific vendors technologies, solutions.
Works closely with vendors with all aspect of Unified Communications services provided at various locations.
Works closely with Design and Construction and other contractors to ensure optimal Unified Communication design and room layout.
Mentors junior team members
Thought leadership in establishing, driving, and directing a robust and innovative Unified Communications strategy aligned with the company's business and productivity goals
Performs assessments (Proof of Concepts) on UC integration options between Cisco and other technologies
Designs and Plans integration between UC Technologies (IM, Federation, Presence and Application Sharing) and WebEx (Web conferencing, Video Conferencing and Audio Conferencing) and conference room scheduling systems and integration with Exchange/Exchange Online
Works closely with Microsoft, Cisco, ITS and other partners in support of business needs/objectives.
Recommends, implements room-based UC configurations
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor’s degree in a work related field/discipline from an accredited college or university
Experience: Seven (7) years’ experience of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to communicate effectively at all levels of organization, demonstrating a willingness to listen and respond appropriately
Ability to demonstrate objectivity, sensitivity and a balanced perspective regarding employee concerns and organizational expectations
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships
Ability to use judgment and make sound decisions
Knowledge of computer systems and software used in functional area
Knowledge of IT infrastructure, applications, end-user and mobile devices, good understanding of technology trends
Ability to work in an outsourced environment
Ability to implement web & video conferencing with Jabber/Lync
Ability to implement a hybrid configuration with Lync/Jabber
Ability to integrate room-based video conferencing using Cisco, Polycom and Crestron with personal video conferencing
Ability to implement telephony integration (PBX, SIP trunking, etc.)
Ability to implement technologies on a global scale
Knowledge and relationships in Unified Communications industry