Job Description :
Telecom Analyst

This is a Technician role . Someone with Extensive Avaya exp needed

This is a technician role, someone with strong Avaya Enterprise systems

Telecom Analyst

Madison, NJ (Can work remote till the corona issue is over)
6-12 Months contract


Locals;

GC/ USC

Job Description
Job Title: Telecommunications Analyst
Department: Information Technology - Telecommunications

SUMMARY
The Telecommunications Analyst is responsible for all activities related to the configuration, management and support of all voice solutions including, telephony technology (Avaya), recording technology (Uptivity), Call Center and IPPBX systems for Realogy Corp and its subsidiary operating companies.

DUTIES and RESPONSIBILITIES
Support day-to-day telecom operations and associated moves, adds, and changes in a multi telecom system environment.
Will work across multiple IT disciplines including telecom, networking, systems and desktop administration.
Support an in-bound contact center serving multiple clients, each with multiple toll-free and local phone lines.
Support multi-platform technologies including Avaya, CMS, Aura Messaging, and Uptivity call recording.
Support telecom VoIP hosted solutions.
Support branch office operations.
Assists with analysis of technical problems and identifies and prioritizes resolutions based on business needs.
Provide technical input and advice on tasks related to infrastructure projects and Facility related projects. • Provide 24 X 7 support for the telephony infrastructure environments, including on call support.
Provide technical support and coordination with the on-site system telecom vendors to solve technical and operational problems for branch office operations.

QUALIFICATIONS
Works well with others and be a team player
Advanced knowledge of Avaya equipment and software, including 87xx switch platform, AES, Aura Messaging and CMS.
Experience with enterprise voice recording systems, preferably Uptivity call recording system.
Experience and knowledge of supporting Cloud PBX and Cloud Contact Center (Vonage and Five9)
Must have experience prioritizing and managing multiple clients, projects and requests in a selfdirected work environment.
Demonstrated ability to analyze technical problems, identify and prioritize resolutions based on business needs.
Demonstrated competence to select work methods or procedures when given latitude of alternatives in carrying out tasks.
Effective verbal and written communication skills.

EDUCATION and/or EXPERIENCE
Required:
BA or BS in a computer-related field, or equivalent system administration certification & experience
Must have 7+ years of experience working with Avaya telephony infrastructure including VoIP.
General knowledge of Microsoft Office product suite, LAN components, wiring, routers, switches, NICs, and communications protocols (TCP/IP, G.711, G.729, SIP, MPLS, QoS

Preferred:
Avaya Certified Implementation Specialist – ACIS certification a plus
Avaya Certified Support Specialist, ACSS certification a plus
SIP Certification a plus