Job Description :
The Technology Services Specialist works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across client. They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident. In this role, they will interact directly with several different populations. The Technology Services Specialist will liaise directly with IT Application Owners and CIO, IT infrastructure groups, Operations, and key business stakeholders. The successful candidate will have a background in IT communications, (Avaya, Skype, Teams, Zoom) the perfect candidate would have a background in Compliance Capture. (e.g. voice recording)