Title : Technology Product Manager
Location: Phoenix, AZ (Onsite)
Duration: Full Time
Job Description:
Pointers:
· Heavy on technology with some travel domain experience is preferred
· Experience with customer segmentation / Customer Personalization
· Experience with building and enabling predictive solutions using ML models
· Ability to compile, summarize, communicate, and present findings / recommendations to senior leadership
· Practical experience with data science and data analytics
Key Responsibilities:
· Create data product strategy with a focus on data integration and advance analytics and identify new opportunity for leveraging data as an assent to drive customer personalization across TLS channels.
· Build and manage a digital capability for 360-degree view of TLS customer to drive “adoption, engagement, and revenue. Also define critical metrics to measure the efficiency of digital products and develop customer segmentation to drive “adoption, engagement and revenue” for AXP customers.
· Work with Marketing to identify new opportunities to target card member and enhance relationship with our partner by generating more partnership value.
· Manage and create new capabilities to support marketing goals to drive more TLS share of wallet and card member engagement.
· Build and enable predictive solutions to provide personalized and real time recommendations.
· Manage and Enhance customer segmentation capability to maximize customer lifetime value to TLS
· Manage and Enhance One customer profile for improved digital customer and agent experience across different portfolios
· Efficiently work in a cross-functional environment working with product managers, data engineers, data science analyst and other enterprise data team to drive the business outcome, demonstrating leadership qualities (motivate, inspire, influence, deliver)
· In partnership with tech teams and / or external vendors, lead the data science products through our team’s agile development process, support the User Acceptance testing, tagging validation and overall project delivery
· Inspire, Trust, Enable, Help, educate (& learn from) a team of Product Owners across multiple global locations, to deliver and continuously optimize data services and solutions.
· Participate in PI planning, define PI objective and business outcomes for One customer profile, KYT, Customer Segmentation and Machine Learning Models etc.
Qualification:
· 5+ years Product Management and/or Data Management in building and launching data capabilities.
· Advanced degree in business management/computer science or related or equivalent work experience. A good balance of data, technology & business knowledge with a good record of driving digital innovation and business metrics with a customer-first approach.
· Strong quantitative skills with hands on experience analyzing large amounts of data and data flows to identify patterns/insights and generate concrete recommendations with quantifiable value. Ability to compile, summarize, communicate, and present findings with senior leadership.
· Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
· Consistent record of getting results in a fast-paced environment and needing to make decision with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
· Excellent communication skills with the ability to engage, influence, negotiate and encourage partners and collaborators across geographies to drive collaboration and alignment. Ability to understand complex business problem and translate sophisticated data solution in a simplified manner for business partners.
Preferred Qualification:
· Product Management, data migration, data analytics working experience is a plus
· Experience driving complex, transformational initiatives across multiple teams is preferred
· Practical experience with data science and data analytics is a plus
· Hands-on experience with Programming languages (e.g., SQL, Hive) and ability to learn new tools & programming languages and Big Data techniques is a plus
· Experience with software development or technology product manager experience is a plus
· Ability to build trust and inspire your colleagues and partners
· Knowledge of Travel domain.