Job Description :


  - Azure AD synced to AD

  - Exchange Online

  - Ring Central VOIP

  - Mostly Windows Servers (just 2 Linux servers)

  - Use SCCM for PC, AirWatch for mobile devices

Tasks for the helpdesk personnel include:

  - take helpdesk calls

  - perform password resets

  - basic troubleshooting of windows desktop

  - basic end-user support

  - Could be Remote -

Job Title: IT Technician

Department: Information Technology

Reports To: IT Support Manager



Duties and responsibilities include, but are not limited to:


  1. Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
  2. Troubleshoot hardware and software related issues, including networking issues (TCP\IP), Microsoft Office suite and custom made applications.
  3. Assist end users with setup of equipment, including desktops, projectors, video conferencing systems, etc.
  4. Building of PCs for internal company use, including image creation / maintenance.
  5. Assist with technical training and user education as needed.
  6. Assist with special project work as needed.
  7. Keep abreast of current technology trends and practices.
  8. PC and Printer repair.
  9. May require late night and weekend coverage.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  1. Two to four years experience in Microsoft Windows OS and the ability to fix hardware items such as printers, desktops and laptops.
  2. Must have experience with Microsoft Office Software Suite.
  3. Must have experience and/or training in LAN, WAN and wireless network support.
  4. Demonstrated troubleshooting capabilities.
  5. Be willing and able to interface with users on a laymen level.
  6. Phone / PBX experience is a plus.
  7. Strong communication and interpersonal skills.
  8. Demonstrate honesty, integrity and respect for others, a willingness to be flexible and open to change.
  9. Experience in the Airline industry a plus.

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