Environment
- Azure AD synced to AD
- Exchange Online
- Ring Central VOIP
- Mostly Windows Servers (just 2 Linux servers)
- Use SCCM for PC, AirWatch for mobile devices
Tasks for the helpdesk personnel include:
- take helpdesk calls
- perform password resets
- basic troubleshooting of windows desktop
- basic end-user support
- Could be Remote -
Job Title: IT Technician
Department: Information Technology
Reports To: IT Support Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include, but are not limited to:
- Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
- Troubleshoot hardware and software related issues, including networking issues (TCP\IP), Microsoft Office suite and custom made applications.
- Assist end users with setup of equipment, including desktops, projectors, video conferencing systems, etc.
- Building of PCs for internal company use, including image creation / maintenance.
- Assist with technical training and user education as needed.
- Assist with special project work as needed.
- Keep abreast of current technology trends and practices.
- PC and Printer repair.
- May require late night and weekend coverage.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Two to four years experience in Microsoft Windows OS and the ability to fix hardware items such as printers, desktops and laptops.
- Must have experience with Microsoft Office Software Suite.
- Must have experience and/or training in LAN, WAN and wireless network support.
- Demonstrated troubleshooting capabilities.
- Be willing and able to interface with users on a laymen level.
- Phone / PBX experience is a plus.
- Strong communication and interpersonal skills.
- Demonstrate honesty, integrity and respect for others, a willingness to be flexible and open to change.
- Experience in the Airline industry a plus.