• Single point of contact for end users to receive support and maintenance for computers and the network system
• Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS, and remote control tools.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
• Work with the WDS Management team to test and deploy desktop images.
• Provide and support Data Centre Activities.
support all Microsoft, third-party party and internally designed applications.
Provide detailed documentation and communicate precisely with other IT teams as required.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Ensure that there is sufficient support for clients and provide friendly customer service. Works with vendor support contacts to resolve
• Knowledge of all software applications used within the organization.
• Responsible for tracking hardware and software inventory. Skills: In-depth knowledge of Windows desktop technologies.