Role: Technical Support Analyst
Location: Chesterfield, VA
Interview Type: Webcam
Work Arrangement: Onsite
Position type: Direct hire (W2)
Note: Local profiles only!
Description:
*Onsite resource to support users in an enterprise environment, including helpdesk and system support activities.
*Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project. *Diagnose various problems encountered during initial rollout. Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed.
*Able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.
*Must have advanced- level skill at supporting Microsoft Windows 10 and higher operating systems; advanced-level skill at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers; understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc.); ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment.
Required/Desired Skills:
-PC Hardware deployment and service Required
-Customer Service Supporting Windows in a professional environment Required
-Application Support Required
-Able to lift and carry equipment as need, up to 30lbs. Required