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Technical Support 3 - Detroit - Onsite
Detroit, MI
Detroit
MI
48288
Date
: Jan-13-25
2025-01-13
2026-01-06
Technical Support 3 - Detroit - Onsite
Detroit, MI
Jan-13-25
Work Authorization
US Citizen
GC
H1B
GC EAD, TN EAD, H4 EAD, L2 EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
6 months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Permanent Direct Hire
Consulting / Contract
FULL_TIME, CONTRACTOR
Required Skills
:
Network, Security, ACCESS, LAN, Operating System, Project Manager, QA
Preferred Skills
:
Domain
:
IT/Software, Telecom
Work Authorization
US Citizen
GC
GC EAD, TN EAD, H4 EAD, L2 EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
6 months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Permanent Direct Hire
Consulting / Contract
FULL_TIME, CONTRACTOR
Required Skills
:
Network, Security, ACCESS, LAN, Operating System, Project Manager, QA
Preferred Skills
:
Domain
:
IT/Software, Telecom
Ikon Software Services
Farmington, MI
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Location - Detroit - Onsite
Local Candidate Only
Experience - 3+ years
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
Duties
Communicate effectively, both orally and in writing, with users, unit staff and Managers
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
Analyze operational problems
Investigate alternative solutions and potential risk
Initiate corrective action
Record and report status
Teach and assist other staff and users
Project management
Server support
Telecommunications support
Database systems support
Enforce security standards
Job Description
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
Serve as technical experts providing support to other technicians.
Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
Administers and implements automated data processing systems and computer application programs.
Provide planning, design, and implementation of computer hardware, software, and network components.
Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
Analyze the need for, and develop, document, implement and monitor information technology quality assurance standards.
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
Maintains records and prepares reports and correspondence related to the work.
Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
Administer network groups, users and rights associations.
Monitor and maintain local server back up systems.
Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
Setup, support, test and troubleshoot print servers.
On-site support for installation of Telecommunication hardware.
Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
Provide for the updating of patches and virus repair.
Seek out and attend relevant technical training.
Attend special training sessions required by client sites to provide complete IT service.
Carry out the directives of Management in support of providing customer service to clients of DTMB.
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