Job Description :
Title: Technical Project Manager
NJ/NY Candidates Only
Contract Type: w2 salaried only
Contract Length: 6 Months
Location: Ridgefield Park, NJ, United States
Work Authorization: H1B/GC/USC
Responsibilities:
Design as is and to be System Architect
Detail business requirements
Liaison with offshore development team
Handling all aspects of project delivery and develop Project Delivery Model as per project requirements.
Interfacing with Management, PMO program stakeholders, and customer representatives.
Facilitating the definition and documentation of project requirements, scope, and deliverables.
Managing scope, coordinating delivery efforts, and driving the change management and implementation process.
Developing and maintaining project plans, action logs, and risk and issue logs.
Being accountable for delivering projects on time, within budget, and with high quality.
Handling resource forecasting and tracking.
Tracking and presenting dashboard project metrics to management.
Applying subject matter expertise on information technologies required to design and deliver custom solutions.
Ensuring all flow down requirements are managed to overall project scope.
Leading cross-functional, high performance, virtual teams.
Escalating issues that require executive attention.
Requirements/Qualifications:
Bachelor''s degree
10+ years of relevant experience, including 5+ years as a project manager
Project management experience in Contact Center Services.
Hands on experience on System Architecture and design
Understanding of Contact Center Technology and process
Active or Pending PMP certification
Microsoft Office experience (Project, Word, Excel, and Visio)
Vendor management, and performance measurements
Capability to effectively communicate with all project stakeholders
Ability to perform with a strong sense of urgency
Excellent written and verbal communication skills
ZenDesk CRM experience huge plus