We are seeking an experienced Technical Operations Lead Engineer to oversee and manage the operational aspects of our technical infrastructure. This role is ideal for a proactive, solution-oriented professional with a strong technical background and proven leadership experience. The candidate will be responsible for ensuring that systems, networks, and applications run smoothly while implementing strategies to optimize performance, reliability, and scalability.
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Lead and manage the day-to-day technical operations of IT systems, networks, and applications.
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Oversee deployment, configuration, maintenance, and monitoring of infrastructure to ensure high availability and performance.
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Develop and implement operational procedures, best practices, and standards to enhance efficiency and reliability.
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Collaborate with cross-functional teams including development, security, and support to resolve technical issues and optimize system performance.
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Plan, coordinate, and execute system upgrades, migrations, and maintenance activities with minimal disruption to business operations.
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Monitor system performance, analyze trends, and proactively address potential issues before they impact operations.
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Lead incident response efforts, including root cause analysis and implementation of corrective actions.
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Provide technical guidance and mentorship to junior engineers and operations staff.
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Maintain documentation of infrastructure, processes, and standard operating procedures.
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Evaluate and recommend new tools, technologies, and strategies to improve operational efficiency.
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Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
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12+ years of experience in technical operations, systems engineering, or IT infrastructure management.
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Strong expertise in server administration, network operations, cloud services, and system monitoring tools.
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Hands-on experience with operating systems (Linux, Windows), databases, and virtualization technologies.
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Proven leadership skills with experience managing technical teams and projects.
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Solid understanding of ITIL processes, change management, and incident management practices.
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Excellent troubleshooting, analytical, and problem-solving abilities.
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Strong communication and interpersonal skills to work effectively with technical and non-technical stakeholders.
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Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
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Knowledge of security best practices and regulatory compliance requirements is a plus.