Technical Lead - L1

Role: Databricks with Workday Prism integration Exp

Location: Remote

Rate : $80/hr

Job Description:

Key Responsibilities:

• Design and implement scalable data pipelines using Databricks to ingest, transform, and load employee-related data into Workday Prism Analytics.
• Collaborate with HRIS, IT, and business stakeholders to understand data requirements and ensure accurate and timely data integration.
• Develop and maintain ETL/ELT processes using PySpark, SQL, and Databricks notebooks.
• Ensure data quality, consistency, and security across all integrated systems.
• Monitor and optimize performance of data pipelines and troubleshoot integration issues.
• Maintain documentation of data flows, transformation logic, and integration architecture.
• Support Workday Prism dataset creation, transformation, and reporting.
• Stay current with Workday and Databricks platform updates and best practices.

Required Qualifications:

• 3+ years of experience in data integration or data engineering roles.
• Hands-on experience with Workday Prism Analytics, including dataset creation and transformation.
• Proficiency in Databricks, Apache Spark, SQL, and Python.
• Experience integrating data from HR systems (e.g., Workday HCM, payroll, benefits platforms).
• Strong understanding of data governance, privacy, and compliance (e.g., GDPR, HIPAA).
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Experience with cloud platforms such as AWS, Azure or Google Cloud.
• Familiarity with Workday Studio or Workday EIBs.
• Knowledge of HR analytics and workforce planning metrics.

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs

• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver