Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Role: Technical Business Analyst Location: Dallas, TX Type of Hire: Long Term Contract Job Responsibilities: Responsible for daily operations and monitoring of implemented solution Will be responsible for managing assigned projects and measuring agree SLAs and KPIs using appropriate tools and techniques Weekly/Monthly KPI/SLA reports to be prepared & presented on processed data Define and configure specialized analytics categories & create additional Scores within the defined KPIs. Analyse output of the solution and provide recommendations on insights generated. Development and testing of additional dashboards based on requirements of various stakeholders within the Customer organization Iterative Analysis Getting to Root Cause and recommending tuning/adding keywords, phrases and business rules Tuning and training of analytics models Execute BA practice and contribute to best practices, methodologies, processes, tools etc. which will enable a consistent and efficient service delivery of Products to customers Collaborate with internal and external stakeholders to interview, research, analyze, and derive business, functional, and nonfunctional requirements. Independently carryout meetings/discussions with customers and to interpret solution requirements. Foster a positive environment that allows team to flourish, innovate and take risks where required Career Experience & Competencies: Years of Experience 6+ years Bachelors or master's degree in Business Administration, Computer Science or in a related discipline is required. Mandatory Skills: Require strong analytical skills, methodical thinking, and ability to define problems and frame solutions. Experience in Data analysis, Business Analytics, Business Intelligence Tools and Methodologies Have good experience in contact center space or with contact center solutions Must have good hands on experience on audit and quality monitoring process. Experience in driving business requirements workshops, knowledge gathering sections and prepare Requirement Documents, Specification Documents, Data flow, Process flow charts etc. Experience in working directly with Client in Business Operations or Analytics Service Delivery. Knowledge of multiple business verticals or domains is a plus (E.g Telecoms, BFSI etc Should have the ability to build strong partnership and to build effective business relationships Proficiency with PowerPoint, Word and Excel Ability to organize, prioritize and manage personal and teams work Excellent communication, presentation (both oral and written) and influencing skills Ability to work independently and team player in a technology driven environment Nice to Have Skills: Experience on Tableau Reporting Business Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc