Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
2 Submittals - Quick turn around Market-rate pay based on experience
Location: 100% ONSITE ? Assigned VDOT Culpeper District
Requirements: MUST possess a valid driver's license ? will drive a state vehicle
This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.
Key Responsibilities:
Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
Deliver outstanding customer service with a strong ?customer-first? approach
Maintain accurate documentation of incidents, resolutions, and asset management
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
Support the setup and testing of network drops, cable labeling, and physical connectivity checks
Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
Maintain organization and inventory of cabling tools, equipment, and supplies
Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications:
Valid driver's license (required)
Excellent verbal and written communication skills
Ability to work independently in a field environment and manage multiple priorities
Familiarity with basic network concepts and a willingness to learn structured cabling standards
Prior experience with IT support, help desk systems, or customer service preferred
Valid driver's license (required)
Required
Experience working with help request tracking and reporting tools.
Highly desired
1
Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite
Required
3
Years
Skill in the use of troubleshooting and managing and administering wireless devices
Highly desired
3
Years
Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.
Required
3
Years
Setup and testing of network drops, cable labeling, and physical connectivity checks
Highly desired
1
Years
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane
Highly desired
1
Years
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.