Job Description :
Systems Support Tech for the State of Georgia
Location: Atlanta GA
Duration: 3+ Months
Client: GA TECH

Key Responsibilities:
Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Assist with research into backup and disaster recovery products and services in support of growing services.
Data center capacity planning.
Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-to broadcasts, etc.
Develop, test and implement technical solutions.
Modify and maintain Data Center Infrastructure Manager (DCIM) application.
Prepare technical, operational and user related documentation in support of data center operations process procedures.
Coordinate with customers for IT service delivery needs.
Plan and continuously improve service delivery process and procedures.
Will develop business continuity and disaster recovery plans based off customer needs.
Develop relationships with IT service delivery customers.
Create and analyze KPI metrics to ensure key business objectives are being met.
Perform other related duties as assigned.
Hands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements.
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Ability to develop and interpret technical documentation for training and end user procedures
Knowledge of enterprise IT services.
Experience installing and configuring IT systems

Client : State of Georgia