DKMRBH Inc.
Wilmington, DE
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Job Description :

Responsibilities:

  • Provide unit-level support for installation, operation, and maintenance of computer systems.
  • Address issues of moderate complexity with general instructions on routine tasks and specific guidance for new assignments.
  • Interact consistently with users within the assigned unit, including management, faculty, and staff.
  • Install, maintain, and upgrade workstations, peripheral hardware, and software.
  • Respond to and resolve workstation, application, and server-related problems.
  • Update desktop software and applications and maintain documentation for installed software.
  • Assist users with specific applications and troubleshoot office equipment like copiers, fax machines, printers, and building access systems.
  • Manage email accounts and provide user support.
  • Perform other duties as assigned.

Security Clearance:

  • Must have a Final DoD Secret Clearance on the first day to support classified systems in DoD closed areas.

Required Experience:

  • Experience with Linux system support.
  • Help desk support and account management: account creation, password resets, and setting permissions.
  • Support for secure VTC calls, basic user troubleshooting, and software patching/upgrades.
  • System hardening and production of RMF documentation (SCAP checklists and other artifacts).
  • Familiarity with STIGs, data transfers, and system deployments, including hardware, OS, and software installation, maintenance, and upgrades.
  • Support office equipment such as printers and scanners.
  • Document installed applications and managed system inventories.

Years of Experience:

  • 2-5 years of job-related experience.

Hours/Days:

  • Monday Friday, 8am-5pm (Full-time, on-site in DoD closed areas for GTRI).
             

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