Job Description :

TITLE: Service Designer

Title: Systems Engineering JG5

Location: Houston, TX



Systems Engineering JG5 (Daily)
The Cloud Ops Platform Engineer specifically, will have expertise in the skills required for MS Azure.
*Requirements Accountabilities • Deployment & configuration of business solutions and Applications preferably into Azure (Primary) & AWS (Secondary). • Preparation of deployment scripts • Provide support for deployed solutions in a production IaaS environment • Engage in production support activities • Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. • Ensure that end-to-end performance is monitored and maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed Service Level Agreements (SLAs) and to propose and implement necessary Service Improvements. • Be responsible for the execution/deployment of releases and approval of service changes. • Promote Continuous Improvement culture within own scope of accountability (within Shell team and 3rd party suppliers) Dimensions and Special Challenges • The landscapes are globally used and have a high level of integration. • Must be willing to be on-call and/or work shifts/overtime and/or weekends as necessary for applications and systems support and maintenance. • Must occasionally work US overlap hours to connect with global team members (can take calls/meetings remotely), 24x7 operational coverage
Qualifications and Skills
• Educated to degree level, preferably in Information Technology
• 3-5 years of experience in an IT application support environment supporting critical business applications.
• Strong interpersonal and communication skills.
• Deep knowledge of service support, operation & design processes (ITIL)
• Deep knowledge of infrastructure landscapes including underlying infrastructure concepts
• Operating Systems Management (Windows, Linux) – knowledge of Cloud management tooling, such as: ServiceNow, PowerBI, PowerShell
• Enterprise Monitoring Tools for infrastructure and applications (knowledge of Azure App Insights, OMS, Security Center etc.)
• Experience in Unit testing solution components
• Storage architecture and technologies (knowledge of)
• TCP/IP Networking – knowledge of routing, firewalls, load balancers, DNS, messaging & security
• Databases – knowledge of relational databases & integration (Oracle, SQL, other)
• Security Architecture – knowledge of Access Management & Security Protocols (Azure AD), SSL Certificate/Key Management, OAuth, SAML or OpenID Connect.
• Cloud Migration or Data Center Migration experience.
• Beneficial to have experience with IT project participation
• Ability to operate in a global, virtual cross-cultural organization, working in different time zones.
• Ability to build credibility and relationships with Business SOM/OLM teams.
• Ability to influence others and work through others to deliver the desired results.
• Be able to work under pressure. Deliver solutions fast, but to quality standards and in a compliant way
• Risk, Security, and Audit compliance experience


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