Job Description :
Role: Systems Engineer with IVR & DevOps
Location: Bothell, WA
Duration: 12 months contract
Interview: Phone and Skype
Responsible for being the primary interface to coordinate and lead the work to produce the Business Requirements document (BR) and System Requirements (SR) for very large, complex projects.
Roles & Responsibilities:
  • Design, develop, implement, and document end-to-end solutions across IT and Network organizations.
  • Lead planning with third party IVR vendors to create interface/APIs to support integrations with Hosted Integrated contact Services platform.
  • Provide requirements as part of solutions to automate operations, eliminate manual reentry, improve cycle time and meet work center needs and product needs.
  • Develop end-to-end flows to support Sales/Contracting, Ordering, Provisioning, Maintenance, Reporting, external user interfaces, system test, and User Acceptance Test.
  • Troubleshoot network problems with 3rd party vendors and customers.
  • Ability to look into multiple systems and create network reports.
Required Skills:
  • Ability to communicate clearly and effectively with teammates and all levels of management
  • Excellent troubleshooting skills with demonstrated initiative of going the extra mile
  • Experience training customers on how to leverage Quantum Metric to drive business value
  • Excellent troubleshooting, analytical and problem-solving skills
  • Experience with Continuous Integration and Continuous Delivery concepts and tools

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