Role: –IT Systems Analyst
Bill Rate: $75/hour C2C
Location: Lawrenceville, GA
Duration: 12+ months/ long-term
Interview Criteria: Telephonic + Zoom
Direct Client Requirement
Detailed Job Description
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The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude.
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The IT Systems Analyst Ill serves as a Tier 1 desk-side support to internal customers.
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This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors
Key Responsibilities
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3+ years of experience working in a Desktop Support or laptop configuration and deployments.
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3+ years of troubleshooting / fixing Windows 10/11
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3+ years of Microsoft 365 Apps for Business deployments
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2+ years of customer service experience (Deskside support)
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Must be reliable and consistent in job performance
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Must have an understanding and working knowledge of ITIL
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Must have strong critical thinking skills, customer service, and a can-do attitude
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Must have strong written and verbal communication skills
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Vital in identifying, researching, and resolving complex technical issues
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Proficiency in resolving end-user software application, PC, and web browser errors
Preferred Experience:
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CompTIAA+
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ITIL v4
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Microsoft MD-102
Must Have Skills
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Desktop & Laptop Support
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Microsoft 365 Apps
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Customer Service / Deskside Support
Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of our IT Recruiter from my team will contact you as soon as possible
Srinivasa Reddy Kandi
Client Delivery Manager
Valiant Technologies LLC
Equal Opportunity Employer:
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law