· This support personal is expected to support Corporate Tower – Finance and People Systems which includes application like COUPA, DayForce, Workday, Talent Management etc. and no Technical expertise required
· Experience in Production support and ability to analyze, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner
· Ability to perform root cause analysis for all priority issues
· Take ownership of customer issues reported and see problems through to resolution
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Follow the SLA for issues with respect to the severity.
· Strong analytical and problem solving skills.
· Excellent interpersonal skills handling internal and external customers.
· Good communication skills