Job Description :

§  Mandatory Technical Skills GCR Operations Description – Monitoring the health of diverse high performance computer platforms to minimize downtime and maximize efficiency.
Some Linux proficiency required. The rest can be learned on the job.
Learn and understand the various SKUs of compute systems that are on-premises and in Azure.
Learn and understand the various technologies that support these computer systems.
Azure resource management
Device connectivity
Storage allocation
Chronos asset reservation system (system for checking out/reserving some of the on-prem assets)
Primarily a custodian for computer hardware and technology experience for interns
1. Purchase and coordinate shipment of hardware for 390-415 interns each year
2. Work within a COVID/Post-COVID transitionary period with the current majority of interns working remotely, then some having setups in office
3. Prep begins in March/April, interns begin each week starting in May/June/July
4. Updating documentation related to computer setup.
5. Have equipment imaged and staged for shipping or setup at the desk.
6. Have a reclamation process to reset used hardware.
7. Work with intern program leads to ensure intern needs are met before/during start. a. Communication
b. Functioning computer and accessories
c. Up to date documentation for computer setup
d. Technical support for initial setup
e. Clear path for hardware returns upon end of the internship
Desirable Technical Skills Experienced troubleshooting of user computer systems within Microsoft environment (Imaging, workstation/laptop hardware troubleshooting, Windows OS, Office products, Azure Active Directory/Active Directory, 2-factor authentication)
Mandatory Functional Skills Strong customer relations experience
Excellent verbal and written communication skills
Understanding/work experience of Complex/diverse environments
Status Reporting


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