Job Description :

Job Title: Support Engineer (Traveling Technician) 

Job ID: 37974 

Location: Miramar, FL 33025 

Duration: 6+ Months with possible extensions  

Interview Process: Phone/WebEx 

*** Position is for a TRAVELING TECHNICIAN 

*** WORK LOCATION: Manager would prefer local candidates for the interviewing process, but is willing to interview remotely (NOTE: the candidate would have to relocate to the Miramar, FL area as there is office work that must be done in addition to the travel which is about 65% of the time). 

*** HOURS AND OT: There can be as much as 28 hours of overtime in any one given week depending on the work load needing to be completed. In addition, since the tech will need to travel all over the world, they need to have flexibility in the work hours. 

*** IMPORTANT: Candidate needs to be able to travel via car, bus, train, air or vessel throughout the world in a short notice.  

Required Skills:  

Support Engineer: 

Radio Frequency (RF): 

cellular, Wi-Fi and networking: 

Distributed Antenna System (DAS): 

Travel Needed (can be international too)

Top 5 Skills / Additional Job Posting Description Details * 


1. Strong understanding of Radio Frequency (RF) 

2. Strong understanding of Networking. 

3. Understanding of a Distributed Antenna System (DAS) 

4. Strong documentation skills  

5. Understanding of international travel 

JOB DESCRIPTION: This can be a difficult job but it can be very rewarding also. In addition, when the tech is in the field, they normally get a lot of hours of overtime but they need to understand the they could get zero hours of overtime in a week or 30. This is all depending on the work load. After training (about 4 months), they will mostly be going out on their own where they will be responsible to complete the work and keep us informed daily of their progress. They will work with engineers and will have to do what is asked of them. They will be on their feet for many hours while in the field and will need to be able to rack and stack equipment on the vessel. 

We will spend about 4 months training them for success and will be able to teach them some of the items required but they need a general knowledge of cellular, Wi-Fi and networking. 

As a contractor, they will be required to pay for their T&E upfront and then be reimbursed by their contracting agency. 

Because of the work environment (cruise ships), must have strong customer service skills with both written and oral communication skills. Must be self-motivated and have the ability to prioritize work load. 

Candidate will be responsible for deployment, upgrading, repairing, maintaining, and decommissioning cellular and Wi-Fi systems on cruise ships throughout the world in ports or while sailing. In addition, testing equipment in the lab, creating travel requests and expense reports, ship documentation, remote trouble shooting. 

Candidate must have valid with a strong understanding of international travel (cruise ship travel a plus). 

Finally, candidate will do training and any other related task as management sees necessary. 

Roles & Responsibilities: 

1) Providing data network operational support, design, engineering, and planning for data network and communications projects involving TCP/IP and related protocol connectivity for networks supporting client customers.  

2) Responsible for the management of the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarm and ticket systems, individual designed customized scripts, customer notification, and business partner escalations.  

3) Troubleshoot complex cross tower issues which may or may not have data network root causes.  

4) Providing real time in-depth analysis and real time trouble resolution of incidents associated with the CISCO, Juniper, and associated Operations Support Systems, and Data Communications Network Technology platforms.  

5) Onsite technical escalation points for the remote client LAN, WAN, Firewall, and DNS/DHCP teams.  

6) Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals. 


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