Job Description :

Hi,

Hope you doing great

This is Eshwar from NITYO InfoTech Corp

please let me know your interest along with your updated resume and best time for the discussion.

 

Role: IT Support Analyst

Location: Seattle WA (Onsite)

Duration: 6 months

 

Job Description:

Required:

·         High School Diploma required

·         2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines

·         Attention to detail and the ability to manage competing priorities

·         Creative, flexible with solid troubleshooting skills

·         Proven ability to function well in a team environment

·         Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences

 

Preferred:

·         BS/BA degree preferred, but not required 

·         A+, Network+ Certifications (or similar)

·         Mac OS X use and support

·         Supporting Windows clients; Windows 7, 8.x, 10, and 11

·         Basic computer networking

·         Microsoft Office suite for Windows and Mac platforms

·         Active Directory infrastructure

·         Office 365 use and management

·         Scripting in PowerShell or similar

 

Physical Requirements

·         Able to lift 25+ pounds

·         Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.

 

Provide support to end-users

·         Triage and assign tickets, taking ownership of assigned tasks.

·         Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems.

·         Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.

·         Document work and contribute to knowledge base

·         Triage and assign tickets as appropriate

·         Taking ownership of assigned tickets and tasks

·         Ensure that all tickets are properly supported and resolved in a timely manner.

·         Create knowledge articles for use by users and teammates.

·         Review knowledge articles and provide updates and changes to process as needed.

·         Provide input and suggestions for efficiency/improvement for operational processes.

 

Manage workstations

·         Deploy and decommission workstations.

·         Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.

·         Create and maintain system/software deployment images and scripts.

·         Manage hardware inventory and keep records of system location / movements.

 

Control access to systems

·         Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.

·         Follow documented processes to manage access to company resources.

 

Develop and streamline departmental processes

·         Provide input and suggestions for efficiency/improvement for operational processes.

·         Triage and assign tickets as appropriate

·         Taking ownership of assigned tickets and tasks

·         Ensure that all tickets are properly supported and resolved in a timely manner.

·         Create knowledge articles for use by users and teammates.

·         Review knowledge articles and provide updates and changes to process as needed.

·         Provide input and suggestions for efficiency/improvement for operational processes.

 

 

,

Eshwar Kumar

Technical Recruiter

Nityo Infotech Corp.

Suite 1285, 666 Plainsboro Road

Plainsboro , NJ , 08536

Phone: Ext: 4035

E-mail:

 

 

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