Hi,
Hope you doing great
This is Eshwar from NITYO InfoTech Corp
please let me know your interest along with your updated resume and best time for the discussion.
Role: IT Support Analyst
Location: Seattle WA (Onsite)
Duration: 6 months
Job Description:
Required:
· High School Diploma required
· 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines
· Attention to detail and the ability to manage competing priorities
· Creative, flexible with solid troubleshooting skills
· Proven ability to function well in a team environment
· Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences
Preferred:
· BS/BA degree preferred, but not required
· A+, Network+ Certifications (or similar)
· Mac OS X use and support
· Supporting Windows clients; Windows 7, 8.x, 10, and 11
· Basic computer networking
· Microsoft Office suite for Windows and Mac platforms
· Active Directory infrastructure
· Office 365 use and management
· Scripting in PowerShell or similar
Physical Requirements
· Able to lift 25+ pounds
· Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.
Provide support to end-users
· Triage and assign tickets, taking ownership of assigned tasks.
· Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems.
· Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.
· Document work and contribute to knowledge base
· Triage and assign tickets as appropriate
· Taking ownership of assigned tickets and tasks
· Ensure that all tickets are properly supported and resolved in a timely manner.
· Create knowledge articles for use by users and teammates.
· Review knowledge articles and provide updates and changes to process as needed.
· Provide input and suggestions for efficiency/improvement for operational processes.
Manage workstations
· Deploy and decommission workstations.
· Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.
· Create and maintain system/software deployment images and scripts.
· Manage hardware inventory and keep records of system location / movements.
Control access to systems
· Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.
· Follow documented processes to manage access to company resources.
Develop and streamline departmental processes
· Provide input and suggestions for efficiency/improvement for operational processes.
· Triage and assign tickets as appropriate
· Taking ownership of assigned tickets and tasks
· Ensure that all tickets are properly supported and resolved in a timely manner.
· Create knowledge articles for use by users and teammates.
· Review knowledge articles and provide updates and changes to process as needed.
· Provide input and suggestions for efficiency/improvement for operational processes.
,
Eshwar Kumar
Technical Recruiter
Nityo Infotech Corp.
Suite 1285, 666 Plainsboro Road
Plainsboro , NJ , 08536
Phone: Ext: 4035
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